Techspeed provides innovative solutions and exceptional service by promoting quality and integrity throughout the organization. We take pride in our quality of work and the efficiency in which we implement each project. These qualities lead to our success and more importantly the success of our clients.
Richard and Rekha Plainfield started developing software for the hospitality industry in 1979. In 1992 they developed and patented GuestBook™ - a Database marketing system for retailers. In 2000 they assembled a team in India to work on new versions of their GuestBookTM system.
Impressed with the quality of the workforce in India, they decided to start an outsourcing company that caters to the needs of the USA market. Within a year, it was apparent that the small office they had would not allow for the expansion that was needed. In 2001 they purchased the top floor of Mayfair Towers II and started to design a state of the art technology facility. The Mayfair Tower facility opened in August of 2002. With an expansive work environment and the ability to staff over 300 IT professionals, Techspeed is positioned to assist USA companies in increasing their ROI.
Today, Techspeed employs IT professionals with a diverse set of skills. Over the years, we have worked with many companies in a variety of industries and have developed a solid set of standards to assure a successful client relationship.
The founders of Techspeed Inc., Richard and Rekha Plainfield, have strong backgrounds in business management, finance, marketing and technology development. Richard Plainfield is acting Director of the Board and oversees the departments of Sales and Marketing. Rekha Plainfield is acting Chief Executive Officer and President, with oversight of the departments of software, research and development.
Techspeed offers a wide range of services and custom solutions to assist our clients in meeting their goals and realizing their visions. Helping our clients succeed, facilitates long-term relationships that are important in growing our business and yours.
- Personalized service
- Local project management
- Horizontal management approach
- Responsive global staff
- Dedication to total client satisfaction
- Eagerness to correct mistakes
- Passion about our work
- Pride in our successes
- Love of our jobs!
The technologies we have mastered are important, but it all comes down to enjoying what we do and the pride in which we service our Customers. The TechSpeed's staff embodies that culture. Technology skills are abundant, but customer service is rare. TechSpeed is your choice for both innovative solutions and exceptional service.
Our workforce is the corner stone of our success. Our philosophy is to invest in our staff and their work environment to create an atmosphere that is conducive to promoting creative thinking and intellectual interaction. As a result, TechSpeed develops highly motivated, trained professionals who are enthusiastically putting their hearts and souls into the projects they are involved in.
Our Team is a mix of professionals with Technology, Marketing and Business Management experience, providing our clients innovation as well as top notch solutions.
Our software engineers provide cutting edge solutions using a wide variety of platforms, languages and tools. Whether it is a complex online web database or a vertical market application, TechSpeed can put together a team of skilled experts in the type of technology you need to complete your project.
Our project management teams have the responsibility to ensure that your project moves forward smoothly and that it is delivered on time and within budget. Our USA based project manager is your single point contact to answer questions and relay and supply information. Quick responses to questions and issues are important to moving projects forward.
Our artists are college trained graphic artists who possess extensive creative and design capabilities, with a strong technology background. Whether it is logo creation or a complete web site design and branding, our design staff can provide your company a world-class presence.
By partnering with TechSpeed, you will take advantage of cutting edge technologies and value solutions that go far beyond expectations for cost effectiveness. Every time you develop a project plan, you have to deal with the following issues:
- How may people and infrastructure resources do I need to bring into this project?
- Where can I find experienced talent with the required skill set quickly and at a
- What additional investment is needed to meet the changing business needs?
Here are the major advantages of using TechSpeed:
- No expenses associated with searching and hiring a team of qualified IT specialists.
- No need to allocate your companies resources to some second best technologies
- No need to change your company's organizational structure to be able to temporarily
make up a software development team.
- No delays in project development. Work begins as soon as you choose TechSpeed.
- Extensive security at our state of the art facility.
- Our pricing gives you the ability to get more for your budget dollar.
All the above advantages allow companies to save up to 50% of funds allocated for custom software development compared to performing this demanding task in house.
SECURITY & INFRASTRUCTURE
TechSpeed understands the importance of our client's security and proprietary information. We have gone to great lengths to address this issue. In the 32 years in business TechSpeed has never lost a document, electronic data file or had a breach of confidentiality.
Access to the TechSpeed facility is highly restricted through a number of controls. The property grounds have 8 security guards staffed 24/7 at all entrances and exits to the property, as well as at the entrances to the building. There is also a TechSpeed staffed guard at the office entrance.
All of our critical access points such as the office entrance and server room, are protected by a high end biometric security system. This tracks the whereabouts of all staff members within the office.
TechSpeed's security guards check all personnel belongings before they enter the reception area. Personnel are also checked as they leave the facility to check for any company property or electronic media attempting to be removed. All work stations have no removable media devices. This prevents staff from saving information to media that they can remove from the premises.
Techspeed has an elaborate camera security system with 16 surveillance camera points throughout the facility. This system visually monitors all areas of the facility. Authorized personnel monitors the 16 cameras from a camera command center. All video is recorded and archived. This system also allows management to log onto a secure online interface and monitor all 16 camera points simultaneously from anywhere in the world.
Work Station Monitoring
TechSpeed has implemented workstation monitoring. This allows the ability to observe and store all activities for each work station. With this information, we do routine audits of workstation activity to document security policy compliance. In addition, we monitor all Internet activity. We also control access to only those areas of the web needed to complete the job tasks assigned to that work station.
All the data transferred from customers to TechSpeed servers happens in a secure manner. Customers are given individual login IDs and data is encrypted before being sent or received. A VPN connection is not required, as access is given to the customers for very restricted areas on the servers and not to the LAN.
Once TechSpeed receives data from the client, it is stored in a password protected area of the server. A project manager is assigned to manage the processing of each batch of data. He provides access to the data to the prospective project team members. Data is provided on an as-needed basis throughout the work shift on the main server. As soon as the batch of data has been completed, the original client-supplied files as well as the entered data is encrypted and stored in a password protected area. Only the project manager and management team have access to these batch files. All access to the server is monitored and activity is logged for audit purposes.
Data Archiving and destruction
Once data has been entered and gone through Quality Assurance, it will be identified as completed work. Completed work is provided to the client and then put through our archival process. Client provided data and processed data are encrypted and locked with password protection and then stored in a password protected archival area of the server. The Client will instruct TechSpeed in writing, as to the time frame (Date and time) that the data is stored in archives before it is destroyed. The project manager will have the authority to destroy the data files according to written instructions. There will be an audit of the destruction process using written requests and server logs. We make daily back-ups of all encrypted data and store it off site in a secure location.
A sufficient connection to the Internet is a critical consideration when choosing an outsourcing partner. The Internet is your communication link with your partner for sending and receiving files, online training, remote connections for direct work on your server, online chats and IP phone calls etc. If your partner does not have a sufficient connection, you are setting yourself up for failure. TechSpeed currently has 2 WAN links from two different vendors. The primary link is 2Mbps. The secondary link is 1Mbps. Both are leading ISP providers guaranteeing 99.95% up time. In the rare possibility that one ISP goes down, we can instantly switch to our secondary ISP.We handle data traffic of over 200 GB per month on these links. We can upgrade these links to cater to additional bandwidth requirements within a short span of time (typically 2 weeks). We also have the option of installing a Fiberoptic line (up to 2 Mbps) within 14 days as a third back up.
Power & Utilities
Our entire facility can be run on auxiliary power. We have multiple back-up options to enable us to run the facility without utility power for an uninterrupted and indefinite period of time. We achieve this using two redundant 125 KVA diesel generators. A single generator can supply all power to our infrastructure including HVAC systems. The second generator is the redundant back up. The electrical supply into the facility is conditioned using a three-phase servo stabilizer. All power supply to computers is provided by online redundant Uninterrupted Power Supply systems. We have four UPS systems suppling servers and workstations including the following sizes: 10 KVA, 7.5 KVA, 3 KVA, 5 KVA Load balancing and redundant clusters stabilize voltage and frequency to within 1%. A water storage tank on the roof of our building has the capacity to service the entire Techspeed facility for 1 week.
Our engineers and IT partners have helped us build a highly robust infrastructure, which is geared for the highest quality and scalability. Our desktops are typically high-end Pentium and are supported by servers with redundant power supplies and multiple processors.
We have designed our infrastructure with a UPS (Uninterrupted Power Supply) system including an automatic shutdown feature on all critical computing resources. The diesel generator backup allows us to operate on a 24/7 basis and provides us a 100% protection against any form of power disruption. We have high-speed web access provided by two separate Internet Service Providers (ISPs)
Business Continuity Plan
Techspeed has a robust and time-tested Business Continuity Plan (BCP) that ensures that the business operations of TechSpeed are not disrupted by any natural or unnatural disaster.The BCP reiterates our commitment to delivering the highest quality solutions using the onsite/offshore model, and protecting our clients from risk. Our business continuity plans are based on the need to protect professional staff, computing infrastructure, and intellectual property in order to help our customers remain in business through any contingency. That includes provisions to ensure the mobility of professional skills along with fully redundant communications backbones and computing infrastructures.